This policy explains how Muse Escorts Platform Ltd retains, manages, and deletes your personal information in accordance with the Privacy Act 2020 (New Zealand).
Under the Information Privacy Principles (IPPs) of the Privacy Act 2020, you have the right to:
To exercise these rights, contact privacy@museescorts.co.nz. We respond to all requests within 20 business days as required by the Privacy Act.
While your account is active, we retain:
When you delete your account or request deletion:
Immediately deleted: Profile content (photos, description, service details), public listing, search visibility
Retained for 90 days: Account credentials and login history (to prevent fraudulent re-registration)
Retained for 2 years: Transaction and payment records (for tax and accounting obligations under the Tax Administration Act 1994)
Retained for 7 years: Age verification and identity verification records (for legal compliance and law enforcement cooperation)
Retained indefinitely: Records related to safety reports, trafficking investigations, or law enforcement requests
Under the Tax Administration Act 1994, we are required to retain financial records (invoices, payment records, GST records) for a minimum of 7 years. These records cannot be deleted on request during this period.
You can request deletion of your account and personal data by:
We will confirm receipt within 48 hours and process deletion within 10 business days.
You will receive confirmation when your public-facing data has been removed. We will inform you of any data that must be retained for legal purposes and the applicable retention period.
In the event of a data breach that is likely to cause serious harm:
We maintain a Data Breach Response Plan and conduct regular security reviews to minimise risk.
We do not sell personal information to any third party. We share data only in the following limited circumstances:
All third-party processors are required to comply with the Privacy Act 2020 and maintain equivalent data protection standards.
Email: privacy@museescorts.co.nz
Email: support@museescorts.co.nz
If you are unsatisfied with our response to a privacy request, you may lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.