Data Retention and Deletion Policy

1. Your rights under the Privacy Act 2020

As a visitor, an advertiser or an agency, you can:

• Access (IPP 6): ask for a copy of the personal information we hold about you
• Correction (IPP 7): ask us to fix anything that is wrong. Advertisers and agencies can edit their own listings in the dashboard at any time
• Deletion: delete your listing and account yourself, or ask us to, subject to the exceptions in section 2.3

Email support@museescorts.co.nz for any of these. We answer access and correction requests within 20 working days, as the Privacy Act 2020 requires. We may ask you to confirm you hold the account before we release or change anything.

2. What we keep and for how long

2.1 While your listing or account is live

For advertisers and agencies we keep:

• Listing content: display name, description, photos, contact number, location, rates, services and availability
• Account details: email, mobile number and the login records held by Clerk, our login provider
• Your verification photo, visible to Muse admins only
• Identity check outcomes from Didit: pass or fail, confidence scores, issuing country and limited fraud signals. Never the ID document itself
• Dashboard diary tools: calendar, notes, tour dates and availability
• For agencies, the declarations made for each escort listed (consent, 18 or over, right to work)
• Support emails and any reports about the listing
• Profile view and contact-tap counts, aggregated under a hash that changes daily and cannot be traced back to a visitor

Visitors have no account, so there is nothing to keep beyond Google Analytics data (held by Google under its own retention settings) and the daily counters above. Saved profiles live in your own browser and never reach us.

2.2 After you delete your listing or account

When you delete, or ask us to:

Immediately

your public listing comes down. Photos, description and contact details stop being served and the profile page is gone from the directory. Search engines may show a cached copy for a short time until they recrawl.

Within 30 days

everything else is deleted: account details, login records, verification photo, identity check outcomes, diary tools and support history. We also ask Didit to delete the face template it holds for you.

Exceptions

see 2.3 below.

2.3 What we may keep longer

Three kinds of record can outlast the 30 days:

• Open investigations: records needed for an investigation that is under way, or that Police or another authority has lawfully asked us to keep, for as long as that matter stays open
• Safety and bait and switch reports: the report, the evidence sent with it, our notes and any reply from the advertiser. We keep these so a listing cannot shed its history by being deleted and recreated. They are kept for as long as needed to deal with the listing, the person behind it or repeat behaviour, as described in our Terms of Service and Anti-Trafficking Policy
• Legal requirements: anything New Zealand law requires us to keep, for the period it sets

Advertising on Muse is free today, so we hold no payment or billing records. If paid advertising is introduced, any records the law requires us to keep about fees will be described in the Subscription Terms when they take effect.

3. How to delete your listing and account

There are three routes, depending on who you are:

• Independent escorts: log in to the dashboard and go to Settings, then Account. Deleting your profile there takes it down straight away.
• Agencies: delete any of the escort profiles you manage from the agency dashboard. To close the whole agency account, email us and we will do it for you.
• Escorts listed by an agency: you do not need the agency's permission or a login. Email support@museescorts.co.nz from any address and tell us which listing is yours. We will take it down and will not involve the agency.

Anyone can also email support@museescorts.co.nz with the subject line "Delete my account". We confirm receipt, remove the public listing as soon as we have checked the request is genuine, and delete the rest within 30 days.

If any record has to be kept under section 2.3, we tell you what it is and how long we expect to hold it.

4. If there is a privacy breach

If personal information we hold is lost, accessed or shared without authorisation, we assess the breach against the serious harm test in the Privacy Act 2020. Where that test is met we:

• Notify the Office of the Privacy Commissioner as soon as practicable
• Notify the people affected directly, telling them what happened, what information was involved and what they can do about it

Given what this site is, a breach involving an advertiser's identity or contact details will usually meet that test, and we will treat it with the urgency that deserves.

5. Who else holds your data

We never sell personal information. The companies that store or process it for us (Supabase in Sydney, and Vercel, Clerk, Resend, Twilio, Upstash and Google in the United States, and Didit in the European Union) each hold only what they need to do their job, under contract terms that require them to protect it. When you delete your account we delete your data from each of them as part of the 30-day window, except where a provider's own logs age out on a fixed schedule. The full list, with what each one does, is in our Privacy Policy.

We also disclose information when New Zealand law requires it, in response to a lawful request from Police or a government agency, or to prevent a serious threat to someone's safety.

6. Contact

Muse Escorts admin

Email: support@museescorts.co.nz

If you are not happy with how we handle a privacy request, talk to us first. If we cannot resolve it, you can complain to the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909.

This policy sits alongside ourPrivacy Policy andTerms of Service.