Data Retention & Deletion Policy | Muse Escorts Platform

1. Your Rights Under the Privacy Act 2020

Under the Information Privacy Principles (IPPs) of the Privacy Act 2020, you have the right to:

Access (IPP 6): Request a copy of the personal information we hold about you
Correction (IPP 7): Request correction of inaccurate personal information
Deletion: Request deletion of your personal information, subject to our legal retention obligations

To exercise these rights, contact support@museescorts.co.nz. We aim to respond within 5 business days, and in all cases within 20 working days as required by the Privacy Act 2020.

2. What We Retain and For How Long

2.1 Active Accounts

While your account is active, we retain:

Profile information (name, description, photos, contact details, location, service information)
Account credentials (encrypted)
Verification records (age verification, photo verification)
Transaction records (advertising fees, payments)
Communication logs (support tickets, reports)
Platform usage data (login history, profile views — aggregated and anonymised)

2.2 After Account Deletion

When you delete your account or request deletion:

Immediately deleted: Profile content (photos, description, service details), public listing, search visibility

Deleted within 30 days: All remaining personal data including account credentials, verification records, login history, and transaction records

Exception: Records subject to an active legal investigation, law enforcement request, or safety report (including trafficking or exploitation reports as described in our Anti-Trafficking Policy) at the time of deletion may be retained for the duration of that investigation only

2.3 Financial Records

Transaction records are deleted within 30 days of account closure. If we are required by the Tax Administration Act 1994 to retain specific financial records, we will retain only the minimum necessary records and will inform you of any such retention at the time of your deletion request.

3. How to Request Account Deletion

You can request deletion of your account and personal data by:

Logging into your account and using the "Delete Account" function in Settings
Emailing support@museescorts.co.nz with the subject line "Account Deletion Request"

We will confirm receipt within 48 hours and process deletion within 10 business days.

You will receive confirmation when your public-facing data has been removed. We will inform you of any data that must be retained for legal purposes and the applicable retention period.

4. Data Breach Notification

In the event of a data breach that is likely to cause serious harm:

We will notify the Office of the Privacy Commissioner as soon as practicable
We will notify affected individuals directly, detailing the nature of the breach, what data was affected, and recommended actions
Given the sensitive nature of our platform, we treat any breach involving provider identity or contact information as meeting the serious harm threshold

We maintain a Data Breach Response Plan and conduct regular security reviews to minimise risk.

5. Third-Party Data Sharing

We do not sell personal information to any third party. We share data only in the following limited circumstances:

Payment processors: Transaction data necessary to process advertising fee payments
Law enforcement: In response to valid legal requests, court orders, or to prevent imminent harm
Service providers: Hosting and infrastructure providers who process data on our behalf under strict data processing agreements

All third-party processors are required to comply with the Privacy Act 2020 and maintain equivalent data protection standards.

6. Contact

Privacy Enquiries

Email: support@museescorts.co.nz

If you are unsatisfied with our response to a privacy request, you may lodge a complaint with the Office of the Privacy Commissioner at privacy.org.nz.